Ceylon Gem Auctions Privacy Policy

Our Privacy Policy

Welcome to ceylongemauctions.com and Principal company who Owned the Platform AuctionworkX PVT LTD subsidiary of SapphireworkX Inc Atlanta Georgia United States (“we,” “our,” or “us”). 

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. 
This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our auction platform in Sri Lanka, India, Thailand, China, and the USA.

By accessing or using our platform, you agree to this Privacy Policy and our Terms & Conditions.

 

Opt-In Consent for Messaging.

By providing your phone number and opting in, you consent to receive SMS, MMS, and other electronic messages (including automated messages) from www.ceylongemauctions.com, www.auctionworkx.com or www.sapphireworkx.com (principal owners of ceylongemauctions.com) regarding promotions, account updates, order status, reminders, customer service, and other notifications related to our services.

• Opting Out: You can opt out at any time by replying STOP to any message or by contacting customer support at connect@sapphireworkx.com.
• Help & Support: For assistance, reply HELP or contact connect@sapphireworkx.com.
• Privacy & Security: Your information will be handled per our below , and we will not share or sell your personal data.

By opting in, you acknowledge and agree to below terms.

 

1. Information We Collect
We collect the following types of data:

1.1 Personal Information
Name
Email Address
Phone Number
National ID, Passport, or Business Registration Documents
Payment Details (Bank Account, Credit/Debit Card Information)
Shipping and Billing Address
1.2 Transactional Data
Bidding and Purchase History
Payment Records
Certification Details
1.3 Device & Usage Data
IP Address
Browser Type
Location Data (when permitted)
Cookies and Tracking Technologies
 

2. How We Use Your Information
We use your personal information to:

Process transactions (bidding, buying, selling, and payments).
Verify identities to ensure secure transactions.
Comply with legal and regulatory obligations (including tax, anti money laundering, and fraud prevention laws).
Improve our platform experience by analyzing user behavior and preferences.
Provide customer support and respond to inquiries.
Send important notifications about auctions, transactions, security updates, and policy changes.
 

3. How We Share Your Information
We do not sell or rent your personal data. However, we may share information with:

Third-Party Payment Processors –: To facilitate secure payments.
Certification Laboratories –: To verify the authenticity of gemstones.
Regulatory Authorities –: To comply with legal requirements in Sri Lanka, India, Thailand, China, and the USA.
Shipping & Logistics Providers –: To deliver purchased gemstones.
Fraud Prevention & Security Services –: To protect against fraudulent activities.
All third-party service providers are contractually obligated to keep your data confidential and only use it for authorized purposes.

 

4. Data Retention & Security
We retain your data for as long as necessary to fulfill legal, tax, and business obligations. We take reasonable security measures to protect your information from unauthorized access, alteration, or misuse, including:

Encryption of sensitive data
Access controls and authentication measures
Regular security audits
However, no system is 100% secure, and we encourage users to safeguard their account credentials.

 

5. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:

Access & Correction: Request a copy of your data or correct inaccurate information.
Data Deletion: Request deletion of your account and personal data (subject to legal retention obligations).
Opt-Out of Marketing: Unsubscribe from promotional emails and messages.
Restrict Processing: Limit how your data is processed.
To exercise these rights, contact us at connect@auctionworkx.com

 

6. Cookies & Tracking Technologies
We use cookies and similar technologies to:

Enhance platform functionality
Personalize user experience
Analyze platform performance
You can manage cookie preferences through your browser settings.

 

7. International Data Transfers
As we operate in Sri Lanka, India, Thailand, China, and the USA, your data may be transferred and processed outside your country. We ensure that all data transfers comply with local and international data protection laws.

 

8. Compliance with Local Laws
We comply with relevant data protection laws in:

Sri Lanka – Personal Data Protection Act
India – Digital Personal Data Protection Act
Thailand – Personal Data Protection Act (PDPA)
China – Personal Information Protection Law (PIPL)
USA – GDPR (for applicable users), CCPA (for California residents)
 

9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be communicated via:

Email notifications
Platform announcements
Continued use of our services after updates constitutes acceptance of the revised policy.

 

10. Contact Us
For questions regarding this Privacy Policy, contact us at:

📧 Email: legal@auctionworkx.com
📞 Phone: +94714192778
📍 Address: 1201 W Peachtree St NW #2625 Atlanta Georgia 30309 USA

For urgent inquiries, reach out via WhatsApp: +94714192778